Return and Exchange
Can I return my product?
DUE TO COVID 19 - Unfortunately no refunds are available, please choose carefully.
Yes! Tiny Paper Co. offers all customers a risk free 30 day money back guarantee (subject to conditions below).
We want you to be 100% happy with your purchase so:
· In the unlikely event that your item is faulty or damaged on delivery, we will replace or provide a full refund upon return of the item. You must make contact us 7 days of receipt of product.
· Unfortunately we don't offer change of mind, please choose carefully and buy responsibly. This is in line with ACCC regulations where businesses are not obligated to refund simply because customer change their mind or find items cheaper elsewhere. You can find the article here. https://www.accc.gov.au/publications/advertising-selling/advertising-and-selling-guide/introduction/your-rights-as-a-business
· Return and Exchange will be considered on case by case basis.
if you are purchasing toys to be stashed away for Christmas, please make sure the toys are in great condition as we are unable to refund or exchange it after it has past the 30 days period and we are closed for Christmas and New Year holiday.
The following conditions do apply:
· You must make contact with us within 30 days of receipt before sending us back the product and include a return form which will be given to you when you contact us.
· All returned products must be unused, unassembled and in their original condition (including all original product packaging).
· Proof of purchase will be required
· For damaged / faulty items photos may be requested via email, within 7 days of receipt of goods
· Products purchased from our seconds & sample sales cannot be returned
PLEASE NOTE: Tiny Paper Co. at their discretion have the right to reject returns outside the 30 day return period or items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.
CHANGE OF MIND when products have yet to be shipped incur 20% restocking fee. This is final.
What if I receive an incorrect product?
In the unlikely event that you should receive an incorrect product re-delivery of correct item will be sent out:
· Immediately after we receive the original product from you.
· Returned product is in its original packaging, unused, unassembled and in original condition.
· To the original address on order, unless otherwise agreed to in writing
How do I return a product?
Any return or exchange must be first advised via email, addressed to - email@example.com
Please be sure to quote your Order Confirmation Number and contact details in all correspondence.
Refunds (if applicable)
If your refund is approved, then a credit will automatically be applied to your credit card or original method of payment, within 2 business days. It may take up to 7-14 business days for banks to clear the funds.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
All staff members can expect to be treated fairly, kindly and respectfully. We do not accept verbal abuse, threat, bullying or any kind of harassment. We are a micro business just trying to pay our bills. Please be considerate with your word choices because they matter. We also reserve the right to refuse service for unkind treatment made to any of our staff members.